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New Opportunities for Telcos as Enterprises Ditch the Telephone to Improve Customer Service

10 December 2019

| Categories: ICT Infrastructure, ICT Strategic Planning

Have you ever been frustrated communicating with “Ask Jess” or any other chat bot that you have interacted with on a web site? Or maybe you’re not able to find the answers to your questions on the list of FAQs? The old way of calling the merchant’s phone number to repeat your question after a...

10 Questions You Need to Ask when Planning an IoT Project

12 May 2018

| 2 Comments

| Categories: ICT Infrastructure, ICT Strategic Planning

The "Internet of Things" (IoT) is a very broad definition that refers to the plethora of sensors, controllers, devices etc. that will be connected over the Internet for supporting a multitude of applications that are expected to benefit consumers and industries. This means that there is a very wide range of choices that need to...