New Opportunities for Telcos as Enterprises Ditch the Telephone to Improve Customer Service

Have you ever been frustrated communicating with “Ask Jess” or any other chat bot that you have interacted with on a web site? Or maybe you’re not able to find the answers to your questions on the list of FAQs? The old way of calling the merchant’s phone number to repeat your question after a...

Read More →

Evaluating “New-Tech” Opportunities

Today we are witnessing an ever increasing number of emerging technologies being exploited by startups using new business models.  For those of us who a trying to evaluate "new-tech" business opportunities, understanding the key factors that will determine success or failure of a tech startup project is a good starting point.  A good model that...

Read More →

10 Questions You Need to Ask when Planning an IoT Project

The "Internet of Things" (IoT) is a very broad definition that refers to the plethora of sensors, controllers, devices etc. that will be connected over the Internet for supporting a multitude of applications that are expected to benefit consumers and industries. This means that there is a very wide range of choices that need to...

Read More →

Does Your Business have the Capability of Achieving Your Vision?

When setting out your business’s 3 to 5-year vision, you need to also understand what changes to current business operations (i.e. people, processes and systems) will be necessary for achieving it. Too often, business owners, boards of directors and CEOs take a piecemeal approach making ad-hoc changes along the way to their business operations, or...

Read More →

A 5-Path Approach to Staying Employable in the Automation Era

Automation brings opportunities for lifelong learning, with the line between learning and working becoming increasingly blurred. This means that we need to be prepared to master new ways to approach our current jobs or transition into new ones as automation changes the way we work and the roles we play. There are currently many discussions...

Read More →

The Importance of Human Factors in e-Government Initiatives

The consideration of human factors when planning and implementing e-Government initiatives are key to the successful take up of such services. Estonia is a case in point, where human factors such as citizen empowerment, user privacy, mobility and government transparency were key to the country’s successful e-Government programme which has been cited by major bodies...

Read More →

Meeting Mr Zachman

I had the pleasure of meeting Mr John Zachman at the 2017 ICMG ANZ & Asia Pacific Enterprise Architecture Summit held in Sydney on the 13th and 14th of July. John Zachman is an Enterprise Architecture pioneer in the field of Information Science and is known internationally for the "Zachman Framework for Enterprise Architecture". In...

Read More →